How to Easily Return a Gift on Amazon: A Step-by-Step Guide

How to return gift on Amazon

Receiving a gift is always a pleasant surprise, but sometimes the present may not meet your needs or expectations. Whether it’s the wrong size, color, or simply not to your taste, Amazon has a process in place for returning gifts discreetly and effectively. This guide aims to provide clear information on how to return a gift you received via Amazon.

Understanding Amazon’s Gift Return Policy

Before initiating a return, it’s essential to know that Amazon’s gift return policy allows for the return of most items within 30 days of receipt. However, there are exceptions, such as items sold by third-party sellers, which might have different return guidelines. It’s always best to check the specific return policy for the item in question.

Locating the Order

To return a gift, you need the order number, which can be found on the packing slip. If you don’t have the packing slip, you can still return the item if the gift giver shares the order number with you. If the giver didn’t share this information, you could still proceed by using the Gift Return feature, which requires some additional details.

Starting the Return Process

Step 1: Accessing the Gift Return Page

Go to the Amazon website and scroll to the bottom of the page. Under the ‘Let Us Help You‘ section, click on ‘Returns & Replacements.’ Here, you will find an option for ‘Gift Returns.‘ Alternatively, you can visit the ‘Gift Returns‘ page directly if you have the link.

How to return gift on Amazon

Step 2: Entering the Order Number

On the ‘Gift Returns‘ page, you’ll be prompted to enter the order number. After you enter it, click ‘Search.’ Your gift item(s) should appear.

Step 3: Selecting the Item to Return

Once the item(s) appear, select the one you want to return. Amazon will ask you to choose the reason for the return from a drop-down menu. Be honest in your selection, as it helps Amazon handle the return appropriately.

Step 4: Choosing the Return Method

Amazon will present you with one or more return options. These could include dropping the item off at a local store, using a prepaid shipping label to mail it back, or scheduling a pickup. Choose the method that is most convenient for you.

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Packaging the Item

Step 1: Preparing the Package

Repackage the item in its original packaging or a sturdy box. Ensure the item is secure and won’t be damaged in transit. Include all original parts, manuals, and accessories to avoid any issues with your return.

Step 2: Attaching the Return Label

Print the prepaid return label provided by Amazon and attach it to the outside of the package. Make sure to remove or cover any old shipping labels.

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Sending the Item Back

Take the package to the drop-off location if you selected that option. If you opted for a scheduled pickup, ensure the package is ready for the courier at the agreed-upon time.

Monitoring Your Return

Once the return is in transit, you can track its progress through your Amazon account under ‘Your Orders.’ This way, you can be assured when it reaches Amazon’s fulfillment center.

Receiving Your Refund

Amazon will notify you once they receive the returned item. A refund will typically be issued to a gift card applied to your Amazon account, ensuring that the process remains discreet. You can use this gift card for future purchases on Amazon.

Things you must know

Time Frame

Remember, most items have a 30-day return window, so initiate your return promptly to ensure you meet the deadline.

Item Condition

Items should be returned in the same condition you received them. If the item is damaged or altered, it might affect your ability to return it.

Non-Returnable Items

Some items may not be returnable, such as personalized products, digital content, or certain groceries. Check Amazon’s return policy for specifics.

Third-Party Sellers

If the gift was sold by a third-party seller, the return process might differ. Review the seller’s return policy, which is available on the product’s detail page.


If you wish to exchange the gift for a different size or color, mention this during the return process, and Amazon will guide you through the exchange if it’s available for that item.

Contacting Customer Service

If you encounter any issues during the return process, contact Amazon’s customer service. They can provide assistance and ensure your return is handled smoothly.


Returning a gift on Amazon is a straightforward process designed to be as hassle-free as possible. By following these steps and understanding Amazon’s policies, you can return your gift and find something that better suits your needs. Remember to act within the return window and to keep the item in its original condition for a smooth return experience.